Currently Free for All Students

UOOLS - Universal One Light School is currently offering all courses and spiritual tools completely FREE of charge.

There are no payments required, no subscriptions to cancel, and therefore no refunds needed at this time.

This refund policy document is for future reference when we introduce paid services.

Table of Contents

1. Current Status: Free Platform

Important Notice

UOOLS is currently operating as a completely free spiritual education platform. All 300 courses and 150+ spiritual tools are available at no cost to all registered users.

1.1 No Payments Required

At present:

  • No subscription fees are charged
  • No course purchase costs exist
  • No premium membership fees apply
  • All content is accessible for free

1.2 Future Changes

When we transition to a paid model in the future:

  • We will provide at least 30 days notice
  • Current free users will be grandfathered into special plans
  • New pricing will be clearly communicated
  • This refund policy will become active

2. Future Refund Policy

Future Policy Preview

When UOOLS introduces paid services, this will be our refund policy. The details below outline how refunds will be handled for future paid subscriptions and purchases.

2.1 Core Principles

Our future refund policy will be based on:

  • Fairness: Reasonable terms for both parties
  • Transparency: Clear, understandable conditions
  • Customer Satisfaction: Commitment to happy users
  • Sustainability: Support for continued platform development

2.2 Policy Application

This policy will apply to:

  • Monthly and annual subscription plans
  • Individual course purchases
  • Special event and workshop registrations
  • Premium tool access fees

3. Money-Back Guarantee

3.1 14-Day Satisfaction Guarantee

When paid services are introduced, we will offer:

  • 14-day money-back guarantee for new subscriptions
  • Full refund for any reason within the first 14 days
  • No questions asked (except to improve our services)
  • Refund to original payment method

Time Limit

The 14-day period begins on the date of your initial purchase. Refund requests must be submitted before the 14-day period expires.

3.2 Partial Refunds

After 14 days, refunds may be:

  • Partial refunds based on unused time
  • Pro-rated calculations for remaining subscription period
  • Subject to review and approval

4. Refund Eligibility

4.1 Eligible for Refund

When paid services exist, refunds will be considered for:

  • Technical issues preventing access to paid content
  • Duplicate or accidental purchases
  • Billing errors or unauthorized charges
  • Significant changes to service terms
  • Platform outages exceeding 48 hours

4.2 Documentation Required

Refund requests may require:

  • Order/transaction number
  • Date of purchase
  • Payment method details
  • Description of the issue
  • Screenshots of errors (if applicable)

5. Refund Process

1

Submit Request

Contact our support team at refunds@uools.org with your refund request details.

2

Review Period

Our team reviews your request (typically within 3-5 business days).

3

Decision & Processing

We notify you of the decision and process approved refunds within 10 business days.

4

Confirmation

You receive confirmation once the refund has been issued to your payment method.

5.1 Processing Time

When active, refunds will be processed:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfers: 7-14 business days

6. Non-Refundable Items

Non-Refundable (When Paid Services Exist)

  • Subscription renewals after 14-day period
  • Gift purchases once redeemed
  • Downloaded digital content
  • Completed live events or workshops
  • Accounts violating Terms of Service

6.1 Special Circumstances

Even non-refundable items may be considered for:

  • Medical emergencies with documentation
  • Bereavement situations
  • Military deployment
  • Platform discontinuation

7. Subscription Cancellations

7.1 How to Cancel

When paid subscriptions exist, you can cancel:

  • Through your account settings dashboard
  • By emailing support@uools.org
  • At least 24 hours before next billing cycle

7.2 Cancellation vs. Refund

Important distinction:

  • Cancellation: Stops future payments
  • Refund: Returns money for past payments
  • Cancellation does not automatically trigger a refund
  • Refund requests must be submitted separately

8. Special Exceptions

8.1 Spiritual Satisfaction

We understand spiritual education is personal. When paid, we may offer:

  • Course transfers instead of refunds
  • Extended access periods
  • One-on-one support sessions
  • Alternative learning paths

8.2 Long-Term Subscribers

Loyal members (when paid services exist) may receive:

  • Extended refund consideration periods
  • Special goodwill gestures
  • Priority support for issues
  • Customized solutions

9. Dispute Resolution

9.1 Contact Us First

Before initiating formal disputes:

  • Contact support@uools.org with concerns
  • Allow 5 business days for response
  • Provide all relevant information
  • Be open to compromise solutions

9.2 Formal Process

If unresolved:

  • Submit formal complaint to disputes@uools.org
  • Case review by management team
  • 30-day resolution period
  • Mediation option available

10. Contact for Refunds

Refund Inquiries

When paid services are introduced, contact us at:

refunds@uools.org

Please include your account email and order details for faster processing.

10.1 Current Contact

Since UOOLS is currently free, for any questions please contact:

  • General Support: support@uools.org
  • Technical Issues: tech@uools.org
  • Spiritual Questions: guidance@uools.org